Deliveries and returns

How long is the processing time?

Orders are processed shipped the day of placing the order or the next day (depending on the time your order is placed). Once the order is delivered to the Post Office, it takes 2-3 business days to receive your items at home.

What happens if I am absent during delivery?

If you are absent during delivery, the carrier will leave you a notice in your mailbox indicating the post office where to pick up your package.

Delivery

How much are the delivery costs?

If you're just buying one cutlery set, it's $5 to ship. If you're buying 3 or more, shipping is free!

Do you ship abroad?

We will gladly ship anywhere USPS can ship, but if your country isn't listed, please just shoot as an email.

If I return a product, when am I reimbursed?

The refund is made after receipt and acceptance of your return. Your product must be in its original condition and in its original packaging. We will refund you via the means of payment that you had initially chosen.

Is it possible to make an exchange?

If you feel like you picked the wrong color, please contact us and we'll do our best to make it right.

Returns

How to make a return?

You have 30 days from receipt of your order to return purchases that do not suit you. Warning ! Items must be in their original condition and in their original packaging. If you'd like to return your items, please shoot us an email or DM us on instagram @pauji_od

Is the return shipping paid?

We will pay for the return shipping if you items arrive damaged or defective.